In February, reports began to appear online from Surface Laptop 3 owners of cracks appearing in the device’s display, seemingly spontaneously. At the time, Microsoft said it was investigating the issue. Now, in a new support article (via ZDNet), Microsoft says that it is offering free repairs for affected devices.
“We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,” Microsoft says in the support article. “If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device.”
If you have already paid for a repair because of the issue, Microsoft says you should contact its support staff to secure a refund.
It’s unclear how widespread the issue has been, but it generated enough reports to cause concern. Surface Laptop 3 users who reported that they had been exceptionally careful with their laptops saw cracks appear in the display, seemingly with no cause.
If you have experienced the issue with your own Surface Laptop 3, you can get in touch with Microsoft Support to initiate a free repair.