In today’s time, when every task is becoming technology-led it’s not surprise that businesses are looking for technology professionals to refine or redefine their offerings. Hence IT and ITeS is one of the biggest employment generator in the present times.
TimesJobs spoke to
Ranjan Phadke, VP HR & Global Lead, Digital Talent Strategy,
He outlined that, “the use of social media to attract and hire, AI-based tools to help parse through hundreds of applications in seconds, improved interviewing techniques, hackathons, code challenges, have all elevated recruiting standards”.
Complete interview here –
TimesJobs: What are the hiring predictions outlook for 2019?
Ranjan Phadke: The industry will see an increased adoption of Robotics and Automation within Back Office Operations and AI assisted Voice Operations. Clients are increasingly working
with their partners on projects which are higher up the value chain and hence traditional
We will continue to see an increase in hiring for people with subject matter expertise in domains such as Insurance, Banking, Travel, Finance & Accounting along with individuals with skills in emerging technologies.
TimesJobs: Which profiles will be most in demand?
Ranjan Phadke: Each industry vertical will see a higher demand for domain experts. In domains such as Insurance, Banking, Travel, Utilities, Finance & Accounting, the demand for profiles such as Business Analysts who have subject matter expertise in these industry verticals, for the US, UK, APAC geographies, will be highly sought after.
TimesJobs: Which factors will create more jobs in your industry?
Ranjan Phadke: As more complex work gets outsourced to India, the talent market must be in a position to supply individuals with higher grade skillsets such as logical reasoning, domain expertise, digital skills in emerging tech, high degree of proficiency in analytics. The top three factors which will determine sustained outsourcing to India are:
- Quality of talent
- Access to talent
- Cost of talent
TimesJobs: What are the major smart skills required in your industry?
Ranjan Phadke: These are:
- Precise communication
- Unbiased approach towards a collaborative mindset
- Effective problem solving
- Being highly organised
TimesJobs: How has the role of recruiters evolved in recent years?
Ranjan Phadke: Due to improvement in recruiting platforms and the availability of smart applicant tracking systems, recruiters today have more time to focus on sourcing the right profile. The latest tools also support recruiters to analyze a complex job market.
Over the last three years, recruitment functions and recruiters have evolved to:
- Include data and analytics in all their hiring decisions
- Develop channels to report accurate market intelligence on talent availability
- Focus on creating a positive candidate experience while closing positions with agility
- Provide pre-emptive and predictive insights for the business to forecast, plan and mitigate risks in a complex talent market
TimesJobs: How are rewards and recognition playing a vital role in keeping the talent glued to the organisation?
Ranjan Phadke: Despite the focus being on millennials, most organisations have a multi-generational workforce. This brings unique challenges in retaining talent through a common rewards and recognition strategy as motivations for each generation are different and one size does not fit all.
Detailed report available @