By Srinivasa Addepalli
The recent turn of events has seen a sudden shift to a work-from-home culture. Technology in the form of high-speed broadband, video calling and conference tools and other productivity applications has facilitated
However, what primes an employee for success is not just the ability to use these applications but, also how one is able to deal with people and situations, in the absence of a physical connection. Often termed as ‘
What makes ‘soft skills’ as crucial as say, ‘software skills’?
Skills such as discipline, commitment, communication or empathy cannot be replicated by technology. Thus, they have the potential to make someone stand out in a crowded marketplace for talent. These skills are even more important for remote workers because unlike an office setting, there is no physical connect, no manager to monitor you constantly or a colleague to turn to for quick advice.
For professionals who are pursuing a journey towards leadership, particularly in the context of remote working, I would like to highlight three ‘soft skills’ that are essential. These are vital skills, irrespective of your function or stage of career.
Empathy: The ability to understand other people’s thoughts, emotions, and experiences, without being judgemental is important when you are working remotely. An empathetic leader or co-worker listens deeply and makes the other person feel wanted and respected, through appropriate communication and support.
Collaboration: When working with a team, your ability to collaborate creates an environment where multiple people or groups come together to achieve a common objective, allowing them to share ideas freely and, dealing with conflicts in a proactive and positive manner.
Persuasion: Convincing others to part with their valuable resources for whatever you are offering them in return, is anyway difficult and it becomes tougher when done virtually. To be persuasive, it is essential that you are genuine in your interactions and also use appropriate techniques of logic, emotion, and role-taking in communication.
Adding a repertoire of these skills to the talent portfolio is imperative for every professional to succeed in the future of work.
The author is the founder & CEO of GlobalGyan.