Ways to boost employee well-being amid the COVID-19 pandemic


By Mohan Singh

Organisations are still coming to terms with the COVID-19 pandemic and its ramifications. As the world grapples with an unprecedented challenge, organisations must create a roadmap for timely response to employees’ needs. HR leaders are driving rapid response to this crisis and have been playing a central role in keeping the workforce engaged, productive, and resilient.

The lockdown imposed due to the coronavirus has spawned varied challenges for organisations. According to KPMG’s ‘Workforce, Workplace, and HR Reshaping During COVID-19 Pandemic’ report, social distancing may lead to stress and anxiety for employees and can potentially impact health and wellbeing. Thus, it is essential for leaders and employees to proactively address it.

As an employee-centric organisation, the well-being of employees is the utmost priority of Sterling and Wilson. The company has initiated several measures to keep its employees safe, engaged, and productive – whether at work or at home.

Listening Post, Building Resilience, and Employee Dialogue – three initiatives launched by the company have played a significant role in boosting employee morale and confidence. The HR initiatives primarily focus on the physical and psychological concerns of the employees.

Listening Post allows employees to have one-on-one conversations with an expert coach to address concerns of employees. The initiative is organised once every three weeks, and 52 such conversations have been held, as of today. The Building Resilience initiative enables employees to get new insights and perspectives about themselves, empower them to rise stronger, and develop a positive mindset. The company leverages internal resources to conduct these workshops, which is held on alternate days, and 12 workshops have been held, as of today.

Besides the Listening Post and the Building Resilience initiatives, the company also organises other virtual workshops aimed at helping the employees cope with other issues arising out of the pandemic situation. These virtual events mainly dealt with managing self during stressful times, building confidence, empowerment to bring best to work, and to develop positive relationships.

These HR initiatives have helped buttress Sterling and Wilson’s commitment to bridging the crisis response to the new normal by laying a solid foundation to recover and thrive. Around 3700 employees across geographies have benefitted from the workshops, empowering the employees to manage stress and leverage their inherent strengths to overcome the crisis.

The author is the Group Head- HR, Sterling and Wilson Pvt Ltd.



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